Associate - Monarch Group - Lakewood, CA

Responsibilities

• Support client service needs by preparing forms, processing transactions and trades, and coordinating service requests.
• Provide responsive and professional client communication, including scheduling coordination, account maintenance support, and follow-up on outstanding items.
• Aid in practice operations, including calendar management, mail processing, client communications, and maintaining accurate client records.
• Research client inquiries and assist with meeting preparation and post-meeting follow-up, including notes organization.
• Prepare, process, and submit paper and electronic applications, service documents, and account updates.
• Run product illustrations and support proposal and presentation preparation.
• Communicate professionally and effectively with clients, the practice team, Thrivent home office partners, and third-party providers.
• Maintain accurate and timely documentation of client interactions, transactions, and service activity.
• Adhere to established workflows, service standards, and compliance requirements.
• Perform additional administrative duties or special projects as assigned, based on business needs and level of experience.
• Conduct client interactions and advice-related activities in alignment with licensing and supervisory guidelines.

Qualifications & Competencies

• Ability to work independently with minimal supervision following training.
• Demonstrated collaboration through proactive communication and contribution to team objectives.
• Strong organizational skills with exceptional attention to detail and task follow-through.
• Professional, clear, and concise written and verbal communication skills.
• Ability to manage multiple priorities, deadlines, and communication channels simultaneously.
• Strong analytical, problem-solving, and decision-making capabilities.
• Effective time-management skills, including the ability to prioritize work and manage frequent interruptions.
• Commitment to delivering an excellent client experience while minimizing client effort.
• Client-focused mindset with the ability to build and support long-term client relationships.
• Proven ability to handle sensitive and confidential information with discretion and integrity.
• Familiarity with financial services terminology and advisory practice environments.
• Flexibility and adaptability in response to changing priorities, procedures, and business needs.
• Functional proficiency with technology, systems, and office tools used in a financial services environment, with the ability to quickly learn new platforms and firm-specific tools.

Position Qualifications

• Prior experience supporting client service and transactions in financial services or advisory practice (2+ years preferred).
• High school diploma required; additional education in a financial services-related field preferred.
• California Life and Health Insurance License.
• FINRA registration: Series 7.
• FINRA registration: Series 66, or 63 and 65.

Compensation And Benefits

• Total Compensation: $80,000 - $110,000 (based on experience and performance)
• Simplified Employee Pension (SEP) with 3% employer match
• Earned Paid Time Off
• Sick Pay

Compliance and Regulatory

• This position is employed by and reports directly to Benjamin R. Koehlinger.
• Background verification is required as part of the Monarch Group recruiting and hiring process.
• Fingerprints will be submitted to the Federal Bureau of Investigation for review against nationwide fingerprint records.
• All individuals with access to Wealthscape are deemed Access Persons and are subject to the firm’s Code of Ethics, including requirements that outside brokerage accounts be maintained at firms designated by TIMI.