Associate, Merchant Account Manager

This position is based in New York and is hybrid (2 days/week in office). Skimlinks, now a Taboola company, is a global e-commerce monetization platform with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Huffington Post, Business Insider, Refinery29, and more) and 50,000 retailers worldwide, helping content producers earn commissions for the products and brands they write about. Our technology tracks browsing and shopping behaviors of over 650 million users, understanding web pages, brands, products, clicks, and purchases across our network. We track over $2.5 million in affiliated sales daily.

About the role

The Associate, Merchant Account Manager is part of the Skimlinks Commercial team and reports to the Manager, Merchant Accounts. The main focus of this role is to assist the Account Management team while learning and developing a portfolio of merchant clients, ensuring full utilization of Skimlinks’ and Connexity services and platform.

Responsibilities

• Assist in managing, retaining, and accelerating the growth of accounts through proactive client engagement, including evaluating publishers’ long-term strategic objectives
• Identify upsell opportunities to align current or potential product offerings with the goals of top-tier publishers and influencer programs
• Assist with publisher/influencer and merchant sponsorship flat-fee placements
• Resolve account issues proactively and expediently; collaborate cross-departmentally for issue resolution when needed
• Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings
• Work with the Operations team to ensure seamless implementation of platform/network technology
• Enforce strong network quality standards across Skimlinks Publishers regarding how they promote merchants
• Set up, monitor, and log merchant requests via internal systems

Requirements

• 1+ years of account management experience with a proven track record in a structured sales environment
• Understanding of the advertising, affiliate, paid search, online publishing, or media industry
• Familiarity with CPC and CPA cost models and KPIs associated with the publisher ecosystem (e.g., revenue per redirect, revenue per session, conversion, cost of sale)
• Strong relationship-building and account management skills
• Analytic, quantitative, and technical aptitude with great attention to detail
• Excellent verbal, written, and communication skills
• Self-motivated, driven, flexible, and adaptable with a proven track record of exceeding goals
• Proficiency in Salesforce, Microsoft Office, Excel, and PowerPoint
• BA/BS degree

Competencies and motivations

• Goes the extra mile: Proactive, brings new ideas to the company, does not cut corners ethically, earns trust, and maintains confidences
• Learns quickly: Demonstrates ability to quickly and proficiently understand and absorb new information
• Strong sense of accountability: Lives up to verbal and written agreements, demonstrates tenacity, and follows through to get things done

Benefits

• Flexible time off and paid holidays
• Competitive compensation, including bonus and equity
• Health care plans (Medical, Dental, and Vision)
• Retirement plan (401k matching)
• Life insurance (Basic, Voluntary, and AD&D), LTD, and STD
• Paid leave benefits (Maternity, Paternity, and Medical)
• Learning and development program (educational tools)
• Flexible work schedules
• Free food and snacks
• Wellness resources

Pay

The pay range for this position is $60,000 - $75,000, with variations based on job-related knowledge, skills, and experience. Compensation packages include bonuses, equity, 401(k) match, and comprehensive benefits.

Schedule

Hybrid (2 days/week in office), based in New York.