Associate Manager, Merchant Strategy & Operations

About the team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the role

As a Merchant Strategy & Operations Associate Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

Responsibilities

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on DoorDash.
• Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Requirements

• Completed Bachelor’s degree and 4-6 years of experience in consulting, strategy, operations, technology, or related experience.
• Ability to affect change every day and operate in a fast-paced, ambiguous environment.
• Experience thinking about problems from a first principles approach, and excitement to take action, dig into details, and try new things to create future solutions.
• Experience working on analytical projects (proficiency in SQL is a plus) and eagerness to get to the lowest level of detail to pull out valuable insights.
• Strong written and verbal communication skills.
• Experience thriving in a cross-functional environment and leading projects across teams.
• Comfort leveraging AI tools to improve productivity, decision-making, and problem-solving. Actively exploring and applying AI in day-to-day work with a beginner’s mindset and curiosity.

We expect this position to be filled by 9/8/2026.

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $105,400—$155,000 USD. In addition to base salary, the compensation for this role includes opportunities for equity grants. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

Benefits

• Comprehensive benefits package including medical, dental, and vision benefits.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).