Associate Member Advocate Training Program- October 2026 (Scottsdale, AZ)

Location: Scottsdale • Start Date: 10/26/2026 • Time Type: Full-Time; Hybrid (3 days in-office, 2 days remote)

About Us

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality, and care; partner with our members to help prevent losses; and create smart insurance solutions at fair prices. Our mission is to create a membership experience so compelling that our members never want to leave.

Our Culture

We want to be transparent about what we expect from each other. From PURE, you can expect:

• Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest, and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together, and support one another through challenges in work and life.

Here’s what we ask of you:

• Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high.
• Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
• Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.
• Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect, and openness to diverse perspectives.

Responsibilities

Simply put, you'll provide exceptional service to our members during difficult times. Key duties include:

• Taking first notice of loss and delivering exceptional customer service during all interactions with members.
• Providing proactive member outreach and handling service requests to completion, focusing on empathetic service, active listening, and building trust.
• Handling follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution.
• Responding quickly to member and agent inquiries via telephone, email, and mail, making it easy for them to work with us.

Requirements

You know your way around a computer and can easily switch between multiple applications to complete tasks. You excel at remembering details, prioritizing competing tasks, and thinking critically to solve problems—skills often honed in previous roles in restaurants, schools, or retail stores. You take pride in your work, communicate your thoughts clearly (both over the phone and in writing), and are described by friends and family as a person with integrity.

Onboarding & Development

PURE starts by setting you up for success! Associate Member Advocates take part in a comprehensive eight-week paid onboarding program at the start of this full-time role. This team-oriented program provides a solid foundation in PURE’s business, claims knowledge, and service skills. As part of onboarding, you’ll obtain state licenses and designations (Property & Casualty Claims Adjuster License).

We invest in your professional and personal development through regularly scheduled 1:1s with your manager, feedback, and internal career opportunities. Company culture is more than perks—it’s about growth and continuous improvement.

Team Insight

"Working as an AMA is a great opportunity to put your foot in the door in the claims field. The onboarding and training process is gradual, and the opportunities after training to hone your skills and master the craft are outstanding. And the team is always ready and willing to help with any question you may have during the process!" — Sabrina G, Associate Member Advocate

An Average Day

There’s nothing average about PURE. No two days or weeks will be the same. We respond to our membership’s needs as they fluctuate—hurricane and wildfire seasons are busy, while other weeks allow ample capacity for personal and professional development.

Pay

This role begins with a $53,000 starting salary and is eligible for overtime. After approximately six months, you’ll be considered for promotion to Member Advocate, which includes new responsibilities, a salary increase to $55,500, and continued overtime eligibility.

Benefits

• Commuter Support: We offer an additional $100 per month to those who commute into a PURE office three days or more a week.