Associate Member Advisor

About the role

Join Our Award-Winning Team as an Associate Member Advisor! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions for the fourth consecutive year in 2026. We are proud of the difference we make for our Members, Team Members, and communities every day. At Hoosier Hills, we believe banking is personal. Every conversation, every transaction, and every interaction is an opportunity to build trust and help someone reach their financial goals. If you're someone who enjoys helping others, values accuracy, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to meet you.

As an Associate Member Advisor (AMA), you'll play an important role in creating exceptional Member experiences while serving as a trusted resource for everyday financial needs. This position combines relationship building, problem solving, account servicing, transaction processing, and product education. Successful Team Members are passionate about helping others, committed to attention to detail, and dedicated to providing accurate and professional service in every interaction. Because our Members trust us with their financial well-being, accuracy, confidentiality, professionalism, and regulatory compliance are essential components of this role.

Responsibilities

• Provide exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises.
• Forge and maintain strong connections with new and existing members, delivering outstanding service.
• Execute transactions and manage account service requests efficiently and accurately.
• Perform transaction processing and account maintenance, addressing related inquiries promptly.
• Ensure precise and professional handling of transactions and interactions; adhere to security guidelines for transactions and account maintenance.
• Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures.
• Adhere to BSA/AML regulations.
• Assist with online banking, statements, card activation, wire transfers, and general account maintenance.
• Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members.
• Identify and suggest HHCU products that meet members' needs, enhancing their overall experience.