Associate Market General Manager

About the role

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.

Responsibilities

• Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year.
• Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers.
• Ensures all goals are being met/exceeded regarding the overall patient experience.
• Pairs with market leaders to execute their business plan and meet their growth and financial objectives by ensuring action plans are generated and followed.
• Trains and develops operation teams in the market.
• Grows the team to match the needs of the business.
• Aids in customer resolution responses and educates management on appropriate responses.
• Handles escalated issues and determines proper issue resolution.
• Leads growth strategy for each center around disenrollment.
• Leads people, coordinates, and inspires the teams and achieves results under challenging circumstances.
• Works comfortably with financial statements, and financial concepts, in a service organization.
• Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers.
• Works with clinical providers to help schedule meetings with patients and/or write letters to/for them.
• Reviews reports to ensure target metrics are achieved and processes are being followed.
• Conducts walk-through of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Performs other duties as assigned and modified at manager’s discretion.

Requirements

• Highly developed business acumen and relationship management/building skills.
• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations.
• Knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $40M in annual revenue.
• Superior knowledge of principles and processes for providing customer service.
• This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Knowledge and implementation of regulatory requirements and laws that govern clinic activities.
• Exceptional record of accomplishment of driving revenue growth and controlling expenses.
• Ability to effectively leverage business and organizational knowledge within and across functions.
• Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization.
• Exceptional written and verbal communication skills.
• Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines.
• Keen understanding of business controls and operations.
• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic.
• Passionate about serving others with VIP experiences; ability to naturally engage and connect with others.
• Self-starter with the ability to think creatively and work effectively.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
• Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English.

Qualifications

• Bachelor’s degree in business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis.
• MBA or master's degree in healthcare or public administration or a related discipline preferred.
• A minimum of 5 years’ healthcare administration, budget management, finance or closely related industry work experience required.
• A minimum of 2 years direct management/leadership experience within a customer/client service environment required.
• Experience managing a diverse group of functional area professionals strongly preferred.
• Experience managing and overseeing a multi-million-dollar P&L account highly desired.

Skills

• Knowledge of principles and processes for providing customer service.
• Knowledge and implementation of regulatory requirements and laws that govern clinic activities.
• Ability to effectively leverage business and organizational knowledge within and across functions.
• Skilled in negotiating; able to effectively influence executives, leaders, and all levels within the organization in matters of transformational change and operational optimization.
• Exceptional written and verbal communication skills.
• Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines.
• Keen understanding of business controls and operations.

Benefits

We offer a comprehensive benefits package including:

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Opportunities to grow

Join our team who make a difference in people’s lives every single day.