Associate Market General Manager

About the role

The Market General Manager directs and administers the day-to-day operations of multiple medical centers. They are responsible for the overall performance of the operational, economical, and people-related center level goals, leading in providing overall direction to the operation and administrative aspects of the market.

Responsibilities

• Owns and operates an average annual budget of over $100M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 20,000 patients per year.
• Owns and operates the design, development, and implementation of the ongoing strategy for operational excellence and growth within the centers.
• Ensures all goals are being met/exceeded regarding the overall patient experience.
• Pairs with market leaders to execute their business plan and meet their growth and financial objectives by ensuring action plans are generated and followed.
• Trains and develops center leaders and ensures those leaders are in constant development and being coached for future upward mobility.
• Partners with the Regional President to provide management support in the oversight and execution of high-quality, cost-effective and VIP service for clinical outcomes that align with the organization.
• Manages execution of key operational outcomes to ensure customer, provider and regulatory expectations are met/exceeded.
• Collaborates with center leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
• Maintains an awareness of the competitive healthcare environment; actively drives retention and ensures that the level of service exceeds all other healthcare providers.
• Works with clinical providers to help schedule meetings with patients and/or write letters to/for them.
• Reviews reports to ensure target metrics are achieved and processes are being followed.
• Conducts walk-throughs of the Centers to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
• Performs other duties as assigned and modified at manager’s discretion.

Requirements

• Highly developed business acumen and relationship management/building skills.
• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique and operations.
• Knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $60M in annual revenue.
• Superior knowledge of principles and processes for providing customer service.
• Exceptional record of accomplishment of driving revenue growth and controlling expenses.
• Exceptional written and verbal communication skills.
• Exceptional organizational and management skills, including the handling of multiple projects simultaneously and meeting tight deadlines.
• A keen understanding of business controls and operations.
• High degree of emotional intelligence and integrity; driven and focused work ethic.
• Passionate about serving others with VIP experiences; ability to naturally engage and connect with others.
• Self-starter with the ability to think creatively and work effectively.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
• Ability and willingness to travel locally, regionally, and nationwide up to 50% of the time; ability to travel regionally and nationwide up to 10% of the time.

Qualifications

• Bachelor’s degree in business, Healthcare or Public Administration, Finance, Economics or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis.
• MBA or master's degree in healthcare or public administration or a related discipline preferred.
• A minimum of 7 years’ healthcare administration, budget management, finance or closely related industry work experience required.
• A minimum of 5 years direct management/leadership experience within a customer/client service environment required.
• Experience managing a diverse group of functional area professionals strongly preferred.
• Experience managing and overseeing a multi-million-dollar P&L account highly desired.