Associate Managing Editor

Duties & Responsibilities

• Provide excellent customer service to all external and internal journal stakeholders, including editors, authors, publishers, and colleagues.
• Ensure contractual requirements and service level agreements for assigned client workflows are met.
• Oversee journal inboxes and handle escalations.
• Update and maintain accurate protocols for editorial workflows.
• Train and manage support staff performing daily peer review, editorial, and/or production tasks.
• Inform managers of staff errors and/or client feedback immediately and ensure issues that could impact customer satisfaction are resolved rapidly through internal escalation processes.
• Utilize KGL Editorial's cloud based technology as a communication and productivity tool.
• Proofread and refine correspondence and information sent to journal stakeholders for grammar and clarity, including decision letters and instructions for authors and reviewers.
• Prepare agendas, complex system reports, other reports, and/or presentations for editorial meetings.
• Handle invited manuscripts and other special content workflows, including special issues and supplements.
• Administer social media.
• Perform other duties as assigned.

Basic Qualifications

• Minimum of 3 years working in the editorial office of a scholarly journal.
• Knowledge of scholarly publishing processes and best practices.
• Excellent oral and written communication skills.
• Experience with one or more manuscript management systems, such as Editorial Manager, ScholarOne Manuscripts, or eJournal Press.
• Social media experience.
• Proficiency with standard office technology, including Microsoft Office, teleconferencing platforms, and SharePoint.
• BA or BS degree required.

Desired Skills & Abilities

• Stay informed about industry trends, competitor activities, and changes in the industry landscape.

Physical Requirements

• General remote office environment (home office) involving intensive use of a high end computer workstation for development and communication activities.
• Requires the ability to grasp objects utilizing manual dexterity, including hand and finger coordination.
• Requires periods of prolonged sitting.

Travel Requirements

• Occasional travel may be required.

KGL is an Equal Opportunity employer.