Associate Manager, Title Operations

What You'll Do

• Manage, train, lead, and develop a team of Title Specialists to physically process all US trade-in, return, and captive lease return vehicle titles
• Continuously refine document processes to achieve the highest levels of efficiency and daily output, with the goal of same-day processing for all documents
• Proactively update team areas of responsibility (AORs) to ensure all tasks and responsibilities are clearly assigned and maintained
• Develop extensive knowledge of all applicable regulations across North America to ensure compliance; proactively adapt operations to account for regulatory changes while meeting aggressive business goals
• Identify and address systemic issues within the operational workflow; escalate critical opportunities or concerns; develop innovative solutions, lead implementation, measure success, and establish a cadence of continuous improvement
• Uphold team and company standards while holding team members accountable to key performance indicators (KPIs)
• Establish effective and collaborative communication channels with stakeholders at all levels, both internal and external; cultivate and maintain strong partnerships to support cross-functional business objectives

What You'll Bring

• Bachelor’s degree or equivalent experience
• Proven leadership and people management experience in large organizations, with the ability to motivate and inspire teams to achieve goals
• Strong business acumen and a track record of optimizing operational and employee productivity
• Dynamic and critical thinker with the ability to identify and resolve trends, issues, and blockers at various levels of the operation
• Knowledge or expertise in DMV title transfer processes and business operations is required

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life, AD&D, Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Tesla Babies program
• Employee discounts and perks program