Associate Manager, Ticket Office

About the role

The Associate Manager Ticket Office oversees ticket office operations for San Antonio FC and supports operational execution across Spurs Sports & Entertainment properties. This role is responsible for leading ticketing operations, inventory management, system configuration, and event readiness to ensure efficient and accurate execution across events.

Responsibilities

• Lead ticket office operations for San Antonio FC events, overseeing event readiness, operational execution, and real-time decision-making to ensure successful event operations
• Manage ticketing system configuration and inventory management, including event builds, season plans, pricing structures, and operational setup across assigned properties
• Oversee ticketing workflows and operational processes to ensure accuracy, efficiency, and alignment with organizational standards and business objectives
• Partner cross-functionally with Ticket Operations, Sales, Service, and venue leadership to develop and implement operational solutions that support event and business needs
• Exercise independent judgment in troubleshooting and resolving ticketing, inventory, and customer service issues during live events and daily operations
• Identify opportunities to improve ticket office processes, workflows, and operational efficiency, implementing enhancements where appropriate
• Provide leadership, guidance, and operational direction to part-time event staff during games and events, ensuring adherence to ticket office procedures and service standards
• Support broader ticket office initiatives and operational planning across Spurs Sports & Entertainment properties

Requirements

• Minimum of two (4) years of experience in the sports and entertainment industry or a related field
• Experience supporting live event ticket office operations preferred
• Experience training or guiding part-time or event staff preferred
• Experience working across multiple sports or entertainment properties preferred
• Experience using Ticketmaster Host, Archtics, or similar ticketing systems preferred
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and problem solve in a fast-paced environment
• Strong interpersonal and customer service skills, including the ability to handle sensitive or confidential information professionally
• Ability to work a flexible schedule, including nights, weekends, and holidays as required by event schedules

Qualifications

• Ability to remain in a stationary position for extended periods while working at a computer
• Ability to operate a computer and other office productivity equipment
• Ability to work in an arena and office environment as needed

Skills

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and problem solve in a fast-paced environment
• Strong interpersonal and customer service skills, including the ability to handle sensitive or confidential information professionally

Benefits

• Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration
• Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time

Pay

• Details on pay are not specified in the job posting

Schedule

• Details on schedule are not specified in the job posting