Associate Manager, Strategic Business Operations

About the role

The SBO Contracting Team provides comprehensive procurement, contracting, and vendor management support across Clinical Sciences. Their work supports organizational goals such as accelerating research, reducing financial and operational risks, enabling business agility, and fostering strong stakeholder partnerships.

Role Responsibilities

• Manage advanced contracting categories: training, consulting, CRO, CDA, collaboration, membership/sponsorship and oversee process-specific ownership (per matrix).
• Lead troubleshooting and resolution for SAP/SRM, shopping carts, invoice upload/resolution, vendor master data, DSP requests.
• Alternate bi-weekly invoice management, addressing related payment issues and coordinating DSP requests/reviews.
• Fulfill PO/agreement documentation requests from business owners.
• Support onboarding/training for advanced contract types and exception scenarios; guide team on best practices for process documentation.
• Advise on templates, centralized recordkeeping (SET/ADCT forms, contract templates), and process improvement.

Requirements

• Bachelor’s Degree required; science/business preferred.
• Minimum 3 years’ relevant experience in business strategy and operational support.
• Advanced knowledge of Conga, iHub, dashboard/reporting tools is a plus
• Strong process troubleshooting and escalation skills.
• Excellent training and onboarding capabilities.
• Must have attention to detail along with an understanding of the quality/compliance environment.
• Proficiency as a user of Microsoft Excel, Power Point, Microsoft Word, and SRM/SAP.
• Demonstrated strong communication skills, written and verbal.

Qualifications

• The ability to manage internal and external relationships is a key success factor for this position.
• Must be goal oriented; work with minimal supervision and show ability to work on multiple tasks at the same time.
• Demonstrate excellent organizational skills and attention to detail.

Benefits

AbbVie offers a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

Pay

$84,500 - $162,000 USD

Schedule

This role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.