Associate Manager SFS

About the role

Deutsche Windtechnik is an Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. Deutsche Windtechnik started operations in North America in 2018. Headquartered in Houston, TX, it is our goal to set the standard for best-in-class levels of quality, safety, efficiency, and customer service in the US market. Ready to develop your leadership career and be an important part of our SFS team? As an Associate Manager, you will serve in an entry-level leadership role designed to develop future Operations Managers within Specialized Field Services. You will gain leadership experience through employee development, safety leadership, customer engagement, operational support, business process ownership, ERP stewardship, financial accountability, and continuous improvement. You will lead through influence, accountability, collaboration, and ethical decision-making while supporting technicians, customers, and organizational objectives. Leadership will provide mentorship and coaching, while you retain ownership of assigned responsibilities and performance outcomes.

Responsibilities

• Mentor technicians and crew leads while supporting employee growth, engagement, retention, and succession planning.
• Promote a Safety-First culture where every employee has the confidence and authority to stop unsafe work.
• Build customer relationships through professional communication, responsiveness, and quality execution.
• Improve operational performance, ERP compliance, cost awareness, and financial stewardship.
• Support a One DWT Company culture through cross-functional partnerships, knowledge sharing, standardization, and teamwork.
• Mentor, coach, and develop assigned technicians and crew leads through regular coaching and development discussions.
• Support career progression and succession planning, identify future leaders, and promote employee engagement, accountability, and retention.
• Maintain weekly touchpoints with assigned technicians on active projects to discuss project updates, safety concerns, technical challenges, and development opportunities.
• Ensure assigned technicians maintain required training and certifications.
• Model a Safety-First culture and reinforce Stop Work Authority at all times.
• Conduct site visits and field observations, coach employees on safe and effective work practices, and monitor safety compliance and training requirements.
• Support incident investigations, corrective actions, and corporate safety initiatives and programs.
• Support customer relationships through proactive, professional communication and quality execution; participate in customer meetings and project kickoffs as assigned.
• Respond promptly to customer requests, concerns, and escalations, communicate project status and issue resolution, and support technicians in delivering exceptional customer service.
• Support field personnel with technical questions and operational challenges, coordinating with engineering and other cross-functional teams as needed.
• Support operational initiatives and KPI execution, reinforce team accountability, and improve consistency and operational performance.
• Promote cost awareness, profitability, and responsible use of company resources across assigned teams.
• Support accurate labor reporting and project coding; monitor assigned projects for missed billable opportunities and identify and escalate billing leakage concerns.
• Review credit card expenses for accuracy and business justification, support timely expense reporting and approvals, and reinforce purchasing and spending expectations.
• Maintain proficiency in company ERP systems and business platforms, and promote their consistent use across assigned teams.
• Ensure accurate and timely entry of labor, expense, operational, and project information; maintain data integrity, reporting accuracy, and audit-ready records.
• Identify process improvement opportunities, recommend system and workflow enhancements, and support implementation of organizational improvements.
• Complete assigned timecard, PTO, and expense approvals promptly and in accordance with company policies.