Associate Manager, Semi Service

What You'll Do

• Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry.
• Champion customer feedback and drive upstream for system improvement.
• Mentor teams on technical development and career growth.
• Partner with engineering, help develop and improve diagnostic systems.
• Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable.
• Track and improve team KPIs.
• Plan resource and scheduling requirements within market for 24/7 coverage.
• Expand standard operating procedures for robust, scalable growth.

What You'll Bring

• Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization.
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Ability to establish and maintain cooperative working relationships with all facets of the program to actively participate in the continuous design cycle.
• Prior leadership experience in a service-focused industry preferred.
• Automotive experience is required.
• Valid driver’s license required with ability to obtain and maintain a CDL.
• Must be available to travel to Tesla and customer locations up to 25%.
• Must be available to cover any shift needed.

Benefits

• Competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

• $97,200 - $145,800/annual salary + cash and stock awards + benefits
• The total compensation package for this position may also include other elements dependent on the position offered.
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.