Associate Manager, Semi Service

What You'll Do

• Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry.
• Mentor teams on technical development and career growth.
• Partner with engineering, help develop and improve diagnostic systems.
• Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable.
• Track and improve team KPIs.
• Plan resource and scheduling requirements within market for 24/7 coverage.
• Expand standard operating procedures for robust, scalable growth.

What You'll Bring

• Excellent leadership, interpersonal skills, and ability to communicate across all levels, inside and outside of the organization.
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Prior leadership experience in a service-focused industry preferred.
• Automotive experience is required.
• Valid driver’s license required with ability to obtain and maintain a CDL.
• Must be available to travel to Tesla and customer locations up to 25%.
• Must be available to cover any shift needed.

Benefits

• Competitive pay.
• Medical plans with multiple options and $0 payroll deduction.
• Fertility, adoption, and surrogacy benefits.
• Dental and vision plans with $0 paycheck contribution.
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA.
• Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company-paid (Health Savings Accounts) HSA Contribution.
• Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Commuter benefits.
• Tesla Babies program.
• Employee discounts and perks program, including Tesla discounts.