Associate Manager, Sales Operations

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S®, and BAND-AID®—that you already know and love. Science is our passion; care is our talent.

Our global team of ~22,000 brilliant people fosters a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation, and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day.

About the role

The Associate Manager, Sales Operations provides support to Customer-Based teams by working with cross-functional business partners, focusing on timely, transparent, and accurate supply-constrained communications. The role is responsible for an assigned business area regarding supply, operational change management, allocations, excess inventory, and product transitions to support customers’ needs and fair access. The incumbent will analyze data, develop supply outlook communications, execute the MFP Policy, and support the Bridging Process. Additionally, the role supports Customer Strategy leadership in facilitating communication between Customer Teams and Squads.

Location: Summit, NJ (Hybrid)

Responsibilities

• Capture data and information, develop proposals to facilitate the flow of information between Sales, Delivery, and Supply Chain to best meet customer product supply needs.
• Lead cross-functional collaboration to ensure accurate, transparent communication of short- and long-term supply outlooks and related tools.
• Responsible for execution of MFP Policy enforcement.
• Respond in a timely manner to field inquiries and proactively keep the sales organization updated through timely communication of supply issues.
• Represent the “voice of the customer” internally to brand partners.
• Align across multiple functional groups at all levels for assigned area/projects.
• Communicate meaningful brand activity to all pertinent field members to ensure action steps are taken accordingly and capitalized on throughout the assigned customer base.
• Identify and drive efficiencies by collaborating with cross-functional partners within information management systems and processes.
• Lead root cause analysis to understand drivers of supply volatility, excess inventory, and service failures; partner with cross-functional teams to design and implement corrective actions.
• Support the Bridging Process and execution to meet retailers' needs for POG resets for discontinued codes.
• Interpret market intelligence data in relation to trends, risks, and opportunities.
• Be aware of all relevant business processes and requirements related to pricing, trade promotions, and inventory management.
• Provide analytical insights to support product transitions, lifecycle management, and change management processes, ensuring data-driven communication and risk mitigation plans.
• Follow company policy and procedure at all times.

Requirements

• 4-year degree or equivalent.
• 4+ years of prior experience in direct customer sales, business analytics, or supply chain is required.
• Prior experience in consumer packaged goods is preferred.

Skills

• Ability to work effectively within a fast-paced, complex matrix, and changing environment.
• Ability to influence decision-makers up and down one or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan.
• Strong leadership, effective communication, and negotiation skills.
• Ability to devise and deliver persuasive presentations based on data-driven insights and facts to gain support for business strategies and/or initiatives.
• Ability to complete projects and follow processes to deliver results, including volume achievements.
• Ability to plan and execute strategies and tactics to support broader company and brand objectives.
• Ability to identify and assess risk and prioritize competing demands.
• Strong computer skills, including MS Office Suite applications, database information sources, and web applications.
• Proven self-starter with the ability to work independently and drive results in ambiguous, fast-paced, and minimally structured environments.

Travel: Up to 15% domestic travel.

Pay

Annual base salary for new hires in this position ranges from $110,500 to $156,000, taking into account work location, candidate’s skills, experience, education level, and other job-related factors.

Benefits

• Competitive benefit package.
• Paid company holidays, paid vacation, and volunteer time.
• Learning and development opportunities.
• Kenvuer Impact Networks.