Associate Manager, Restaurant Experience – Testing & Execution

Job Summary

The Associate Manager, Restaurant Experience – In-Shop Execution & Innovation supports the operational execution of Baskin-Robbins initiatives across in-shop experience, innovation to market, and product and equipment testing. This role helps translate cross-functional strategies into clear, scalable execution for franchisees and restaurant teams, ensuring new products, processes, and programs are practical, executable, and aligned with brand standards.

Responsibilities

• Support execution of new products, processes, and operational initiatives in Baskin-Robbins shops.
• Identify operational gaps, risks, and complexity; escalate with actionable recommendations.
• Gather feedback and ensure operational learnings are incorporated into rollout plans and execution guidance.
• Support the Innovation to Market (ITM) process from concept through operational handoff.
• Support testing and validation of new menu items, smallwares, equipment, and cake operations.
• Partner with cross-functional teams to ensure solutions align with operational guardrails and existing workflows.
• Affiliate in planning and executing lab testing, in-shop pilots, and operational validation for products, packaging, equipment, and process changes.
• Capture and document test learnings, including operational complexity, execution steps, speed, equipment needs, and training implications.
• Support development of clear recommendations (proceed, refine, or stop) based on operational feasibility.
• Create and maintain job aids, test recaps, and operational guides to support execution.
• Support development of launch readiness materials to enable on-time execution in shops.
• Ensure documentation reflects current brand standards and operational guardrails.
• Partner with Operations, Field Teams, Franchisees, Culinary, Category Management, Supply Chain, Training, Marketing, and other stakeholders.
• Support initiatives tied to Guest Experience, CMX, training content, and execution improvement.
• Cookware and kitchen equipment knowledge is a plus, but not required.
• Ability to manage multiple initiatives and support consistent execution across the system.

Qualifications

• Bachelor’s degree preferred or equivalent restaurant operations experience.
• 2–5 years of experience in restaurant operations, field support, training, testing, or operations services roles (recommended based on associate-level scope).
• Experience in a franchise-based environment preferred.
• Ability and willingness to travel to support in-shop testing and execution.

Knowledge, Skills and Abilities

• Strong operational mindset with a focus on execution and scalability.
• Strong organization, attention to detail, and follow-through.
• Ability and willingness to travel to support in-shop testing and execution.
• Clear written and verbal communication skills.
• Ability to work cross-functionally with franchisees, field teams, vendors, and internal partners.
• Cake decorating skills are a plus, but not required.
• Ability to manage multiple initiatives and support consistent execution across the system.

Pay

The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.

Benefits

• Medical, dental, vision, and basic life insurance.
• Company’s 401K plan.
• PTO plan plus up to 13 paid holidays throughout the calendar year.
• Eligibility to participate in the company bonus program.

About the Company

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

Job Details

Job Category: Operations Services
Date Posted: 2026-06-22
Pay Range: N/A