Grocer Associate, Team Lead

Responsibilities

• Actively engage and connect with customers, answering product inquiries and tailoring product recommendations to meet their needs
• Open and close the store and assist in the ordering and receiving of goods
• Process all orders in the POS system with speed and accuracy
• Monitor and maintain inventory levels, ensuring stock is always replenished
• Stock and face all areas of the store, including the produce display, the merchandisers and retail shelving
• Pack orders for pickup, delivery and in-store shopping with care to maintain product quality during transport
• Clean, sanitize and organize the counters and store to maintain a safe and beautiful environment for customers
• Stay informed about trends and events in the wellness space, including Flow Events and programs
• Embody and champion Flow’s brand values in all interactions with customers, vendors and colleagues

Requirements

• A genuine passion for collaboration and creating community through food
• A customer focused approach with excellent communication skills
• The ability to manage multiple tasks simultaneously and set priorities in a high-speed environment
• Strong problem-solving skills and attention to detail
• A growth mindset with the ability to gain a deep knowledge of all products in the store
• Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures

Qualifications

• Experience working in a grocery store, food & beverage, hospitality or retail with a focus on customer service and creating memorable guest experiences
• Involvement with new store openings, systems implementation and developing culture is a plus
• Ability to lift, carry, push, pull and place objects weighing up to 50 pounds without assistance

Skills

• Customer Service
• Inventory Management
• POS System Operation
• Product Knowledge
• Store Operations

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits
• On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings
• PTO and paid holidays
• 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits
• Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with schedule flexibility between 7:00 am through 9:00 pm.