Grocer Associate, Team Lead

Responsibilities

• Actively engage and connect with customers, answering product inquiries and tailoring product recommendations to meet their needs
• Open and close the store and assist in the ordering and receiving of goods
• Process all orders in the POS system with speed and accuracy
• Monitor and maintain inventory levels, ensuring stock is always replenished
• Stock and face all areas of the store, including the produce display, the merchandisers and retail shelving
• Pack orders for pickup, delivery and in-store shopping with care to maintain product quality during transport
• Clean, sanitize and organize the counters and store to maintain a safe and beautiful environment for customers
• Stay informed about trends and events in the wellness space, including Flow Events and programs
• Embody and champion Flow’s brand values in all interactions with customers, vendors and colleagues

Qualifications

• A genuine passion for collaboration and creating community through food
• A customer focused approach with a strong sense of hospitality
• Experience working in a grocery store, food & beverage, hospitality or retail with a focus on customer service and creating memorable guest experiences
• Involvement with new store openings, systems implementation and developing culture is a plus
• Excellent communication skills with the ability to work calmly and effectively under pressure
• Able to manage multiple tasks simultaneously and set priorities in a high-speed environment
• Strong problem-solving skills and attention to detail
• A growth mindset with the ability to gain a deep knowledge of all products in the store
• Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures

Skills

• Customer Service
• Inventory Management
• Order Processing
• Product Knowledge
• Store Operations

Benefits

We take care of our people so they can do their best work. Health and Wellness: Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.

Time Off: PTO and paid holidays

Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits

Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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