Team Associate (Produce/Cashier/Cheese/Fish/Meat/Prep.Food)

Role and Responsibilities

As a member of Citarella’s Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium food offerings.

• Pride in product presentation
• Attention to safety and sanitation standards
• Strong sense of teamwork
• Merchandising
• Product rotation
• Waste monitoring
• Engaging with guests to provide an outstanding shopping experience
• Provide exceptional guest service to drive sales and ensure satisfaction
• Use suggestive selling techniques to promote our products
• Receive, unload, and break down deliveries
• Stock and rotate merchandise
• Ensure all items meet Citarella’s high-quality standards before display
• Maintain and restock displays while ensuring proper rotation and facing of products
• Apply basic knife skills to prepare seafood/meat/cheese/produce as needed
• Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards
• Use and manage cleaning chemicals in accordance with safety protocols
• Communicate clearly and professionally with team members and management
• Maintain a professional, respectful, and guest-facing demeanor at all times
• Complete all assigned duties as directed by the management team

Front End Member Responsibilities

• Handle all customer transactions accurately
• Provide an exceptional customer service to all guests throughout their store experience
• Welcome guests, assist and address customer needs in a timely manner
• Maintain a positive, courteous demeanor at all times
• Accurately handle all guest transactions and follow all cash handling procedures
• Properly scan and bag all merchandise
• Learn and utilize in-store specific codes such as: produce codes, food preparation codes, etc.
• Count cash drawer at the beginning and end of shift to reduce and prevent shortages

Requirements

• Excellent customer service skills and a professional demeanor
• 6 months to 1 year of experience in a specialty department (Fish/Meat/Cheese)
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to work both independently as well as with a team
• Ability to read and write the English language, conduct business related mathematics and analyze data as required
• Ability to accurately handle monetary transactions
• Exceptional communication and interpersonal skills
• Willingness and ability to learn about our products
• Excellent attention to detail and organizational skills
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift, carry, push and pull weights
• Ability to work in a high-volume, fast paced environment