Associate Manager, Operations

Truework, recently acquired by Checkr, provides access to crucial employment, income information and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also leveraging the strengths and assets from our core business.

Responsibilities

• Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions
• Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership
• Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs
• Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies
• Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members
• Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables

Requirements

• 2+ years or more of leadership experience in call center management, operations, team management, or a related field
• 3+ years of experience in a customer-facing role
• 2+ years of experience in leading projects or peers to achieve common goals
• Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions
• Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients

Skills

• Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.
• Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.
• Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates.
• Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay

On-target Earnings OR Base Salary range (Nashville, TN): $73,000 - $91,000 USD

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but will specify the target range for an exact location when you are selected for a recruiting discussion.

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Schedule

Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location (Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile).