Associate Manager of Valet Parking Operations - Fairview Hospital

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Towne Towne is an exceptional arrival..." That's company description. Should we treat as "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real, specific content. We have content: About Towne (company overview) could be "About the role"? Not exactly role but company. Could be "About the role" maybe not appropriate. Could use "About the company"? Not in list. But we can still use "About the role" heading and put company description there? Might be okay. However we also have "Summary" which describes role responsibilities. Could treat as "Responsibilities". There's also "Essential Functions" with percentages. That's responsibilities. There's "Qualifications" section with Education, Licensure, Work Experience, Knowledge, Skills. There's "Benefits" and "Compensation" (Pay). There's "Paid Time Off" which is part of Benefits? Could be separate but we can include under Benefits. There's "Schedule"? Not given. Travel up to 10% maybe schedule? Not explicit schedule. So we may not include Schedule. We must not include boilerplate like EEO, etc. Remove navigation, legal, etc. Also remove "Click here for important notices", privacy policy links, etc. We must preserve all substantive information. So we need to include details: compensation range $45,600 - $50,000, additional incentive bonuses, benefits list, PTO accrual details, holidays, floating holidays, etc. We need to format using

for each section heading,

• for lists,

  for prose. We must not repeat job title as heading. No Job ID. We must not create sections with filler like "commensurate with experience". The compensation section includes "Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location." That's substantive, not filler. So we can include Pay section with that plus range. We need Benefits section: list of insurances, 401k, etc. Also PTO details maybe separate but could be under Benefits as list. We need Responsibilities: we have Summary and Essential Functions with percentages. Could combine into Responsibilities section with

  • each bullet maybe summarizing? But we must preserve all substantive information, not summarize away detail. If we convert percentages to list items, we lose the percentages? We could keep them as part of list items. That's okay. We need Qualifications: Education, Licensure, Work Experience, Knowledge, Skills. Could break into subheadings? Not allowed; only headings from list. Could put all under Qualifications section with
    • for each bullet? But we need to preserve details like "Associate’s degree or equivalent degree preferred". That's a qualification. Could list each. Knowledge and Skills are long lists; we could keep as
      • each item. We must not invent sections. So we will have sections: About the role (company overview), Responsibilities, Qualifications, Benefits, Pay. Possibly also "Working Conditions"? Not in list but could be omitted. The instruction says prefer a few substantive sections over many thin ones. So we could combine Working Conditions into Qualifications? Not ideal. But we could omit Working Conditions section because not in allowed headings? Actually allowed headings list includes only those; we could still add other headings? The instruction: "Use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples but not exclusive? It says use

        for section headings (e.g. ...). Likely we should stick to those headings. So we can only use those headings. So we cannot add "Working Conditions". We could incorporate that info into Qualifications or Responsibilities? Might be okay. We must not create Pay/Schedule/Benefits sections unless posting actually states them. We have Pay and Benefits, so include them. We must not include Schedule because not stated. Thus final HTML:

        About the role

        Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

        Responsibilities

        • The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location.
        • Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
        • Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
        • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
        • Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
        • Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
        • Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%

        Qualifications

        • Education: Associate’s degree or equivalent degree preferred
        • Required Licensure, Certification, Etc.: Valid driver’s license and clean driving record
        • Work Experience: A minimum of one (1) year of related experience in hospitality
        • Knowledge:
          • Knowledge of Towne Park’s and site-specific preventative safety and security procedures
          • Knowledge of Towne Park’s safe driving policies and procedures
          • Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
          • Knowledge of Towne Park’s equipment training, policies and procedures for use in a safe and efficient manner
          • Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures
          • Knowledge of Towne Park’s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
          • Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
          • Knowledge of business writing, basic accounting and business metrics
          • Knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
        • Skills:
          • Must be able to drive manual transmission
          • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
          • Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
          • Written and verbal communication skills to effectively address all levels within the organization
          • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
          • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
          • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
          • Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
          • A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety

        Benefits

        • Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
        • Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
        • Employees are also able to enroll in the company’s 401k retirement savings plan.
        • Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
        • Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
        • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

        Pay

        Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $45,600 - $50,000. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

        We must ensure no extra sections like Requirements or Skills separate; we included Skills under Qualifications. That's okay. Check for any boilerplate removed: we removed "Click here for important notices", privacy policy links, "ACKNOWLEDGEMENT AND ACCEPTANCE" etc. Also removed "Reasonable accommodations may be made..." duplicates? We kept one in Responsibilities? Actually we kept the phrase "Reasonable accommodations may be made to enable individuals with disabilities to perform all functions." under Essential Functions? Not included. We omitted that sentence. Is that substantive? It's a standard EEO statement; might be considered boilerplate. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we can remove that. Good. We also removed