Associate Manager, New Verticals - Retail Strategy & Operations

About the team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. Launched in 2020, we have built world-class operations to delight customers with access to Grocery, Convenience, Alcohol, and Retail delivery. This team is shaping the future of DoorDash Retail and empowering local economies across industries like pets, flowers, home improvement, and more.

About the role

As we scale Retail and focus on New Bets, we're hiring an Associate Manager on our Strategy & Operations team to build our newest Retail products from the ground up. You'll identify net-new areas where we have a "right to win" and work cross-functionally with product, design, analytics, and engineering to build and scale great products in those spaces. You'll drive analysis-backed strategy, run operational experiments, and partner with technical and non-technical teams to take DoorDash's next big Retail product from idea to launch.

This role sits at the intersection of strategy, operations, and product. The best operators rapidly prototype ideas, build mocks for user research, create product visions, and synthesize complex analyses—all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping work, actively exploring new tools, automating repetitive workflows, and finding ways to accomplish tasks in hours that previously took weeks. The scope of this role will continue to evolve as AI tools become more powerful, and we want someone who finds that trajectory exciting.

We operate in a hybrid model and spend a few days a month in person together. You will report into a Senior Manager on our Retail Strategy & Operations team as an individual contributor.

Responsibilities

• Strategize: Develop the optimal strategy for serving our customers and merchants from first principles.
• Operate: Create tracking dashboards for key metrics and own week-over-week movement as well as quarterly targets.
• Analyze: Build models using SQL, Excel, and AI tools to evaluate the economic, operational, and strategic costs and benefits of various programs and experiments.
• Experiment: Transform strategies into operational experiments that create measurable and actionable outcomes.
• Build: Launch new products and scale something completely new, from high-level strategy to operational details.
• Lead, collaborate, and influence: Partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships, and product to build and scale the Retail business.

Requirements

• 4-6+ years of experience in highly analytical and cross-functional environments (e.g., startups, tech, operations, strategy, consulting, banking, or related fields).
• 2+ years of experience solving problems to build and scale products in a fast-paced, operational environment.
• Entrepreneurial mindset with a bias for action and ability to build things from the ground up.
• Strong analytical skills: comfortable pulling data in SQL, building models in Excel, and leveraging AI tools for analysis.
• Ability to operate at both strategic and detailed levels, from high-level vision to low-level execution.
• Comfort with ambiguity and excitement for rapid change and learning in a startup environment.
• Completed Bachelor’s degree.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Pay

The national base pay range for this position within the United States, including Illinois and Colorado, is $105,400—$155,000 USD. The successful candidate’s starting pay will be determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, this role includes opportunities for equity grants.