Associate Manager, New Verticals - Retail Strategy & Operations

We’re building the future of local commerce by expanding our product offerings on our marketplace platform. Launched in 2020, our team has built world-class operations to delight customers with access to Grocery, Convenience, Alcohol, and Retail delivery. Now we’re shaping the future of DoorDash Retail and empowering local economies across industries like pets, flowers, home improvement, and more.

About the role

As we scale Retail and focus on New Bets, we're hiring an Associate Manager on our Strategy & Operations team to build our newest Retail products from the ground up. You’ll identify net-new areas where we have a “right to win” and work cross-functionally with Product, Design, Analytics, and Engineering to build and scale great products in those spaces. You’ll drive analysis-backed strategy, run operational experiments, and partner with technical and non-technical teams to take DoorDash’s next big Retail product from idea to launch.

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses—all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

We operate in a hybrid model and spend a few days a month in person together. You will report into a Senior Manager on our Retail Strategy & Operations team and be an individual contributor.

Responsibilities

• Strategize: From first principles, develop the optimal strategy for best serving our customers and merchants.
• Operate: Create tracking dashboards for your key metrics and own week-over-week movement as well as quarterly targets for those metrics.
• Analyze: Build models using SQL, Excel, and AI tools to evaluate the economic, operational, and strategic costs and benefits of various programs and experiments.
• Experiment: Transform strategies into operational experiments that create measurable and actionable outcomes.
• Build: Launch new products, get 1% better every day, and scale something completely new—from high-level strategy to operational details.
• Lead, collaborate, and influence: Partner with and influence cross-functional teams including Growth, Quality, Design, Marketing, Partnerships, and Product to build and scale the Retail business.

Requirements

• 4–6+ years of experience in highly analytical, cross-functional cultures (e.g., startups, tech, operations, strategy, consulting, banking, or related fields).
• 2+ years of experience solving problems to build and scale products in a fast-paced, operational environment.
• Ownership mindset: Always looking for opportunities to improve your work and own the outcome—both the good and the bad.
• Entrepreneurial spirit: Bias for action and ability to build things from the ground up.
• Analytical skills: Let data win arguments; comfortable pulling your own data in SQL, building models in Excel, and leveraging AI tools for analysis.
• Comfort operating at both 10,000 feet and 1 foot: Equally adept at diving into details and thinking long-term to inspire a team.
• Unafraid of ambiguity: Thrive in rapid change and learning; excited by startup environments.
• Completed Bachelor’s degree.

Pay

The national base pay range for this position within the United States (including Illinois and Colorado) is $105,400–$155,000 USD. The successful candidate’s starting pay will be determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, this role includes opportunities for equity grants.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

Paid Time Off Details:

• For salaried roles: Flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: Vacation accrued at about 1 hour for every 25.97 hours worked (e.g., ~6.7 hours/month for 40 hours/week; ~3.4 hours/month for 20 hours/week). Paid sick time accrued at 1 hour for every 30 hours worked (e.g., ~5.8 hours/month for 40 hours/week; ~2.9 hours/month for 20 hours/week).