Associate Manager, New Verticals - Retail Strategy & Operations

About the Team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement, and more.

About the Role

As we scale Retail and focus on New Bets, we're hiring an Associate Manager on our Strategy & Operations team to build our newest Retail products from the ground up. You'll identify net-new areas where we have a "right to win" and work cross-functionally with product, design, analytics, and engineering to build and scale great products in those spaces. You'll drive analysis-backed strategy, run operational experiments, and partner with technical and non-technical teams to take DoorDash's next big Retail product from idea to launch.

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses — all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

We operate in a hybrid model and spend a few days a month in person together. You will report into a Senior Manager on our Retail Strategy & Operations team and be an individual contributor.

Responsibilities

• Strategize: From first principles, develop the optimal strategy for best serving our customers and merchants.
• Operate: Create tracking dashboards for key metrics and own week-over-week movement as well as quarterly targets for those metrics.
• Analyze: Build models using SQL, Excel, and AI tools to evaluate the economic, operational, and strategic costs and benefits of various programs and experiments.
• Experiment: Transform strategies into operational experiments that create measurable and actionable outcomes.
• Build: Launch new products and scale something completely new, handling everything from high-level strategy to operational details.
• Lead, collaborate, and influence: Partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships, and product to build and scale the Retail business.

Requirements

• 4-6+ years of experience in highly analytical and cross-functional environments (e.g., startups, tech, operations, strategy, consulting, banking, or related fields).
• 2+ years of experience solving problems to build and scale products in a fast-paced, operational environment.
• Entrepreneurial mindset with a bias for action and ability to build things from the ground up.
• Strong analytical skills, comfortable pulling data in SQL, building models in Excel, and leveraging AI tools for analysis.
• Comfortable operating at both strategic and detailed levels, from high-level vision to low-level execution.
• Thrives in ambiguous, startup environments and is excited by rapid change and learning.
• Completed Bachelor’s degree.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave (flexible PTO for salaried roles; accrued vacation and sick time for hourly roles).
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance and mental health program.

Pay

The national base pay range for this position within the United States is $105,400—$155,000 USD. Compensation includes base salary and opportunities for equity grants. The successful candidate’s starting pay will be determined based on job-related factors including skills, experience, qualifications, work location, and market conditions.

Schedule

Hybrid model with a few days a month spent in person together.