Associate Manager, Hardware Test Engineering
Cricut · South Jordan, UT · 4 days ago
On-siteQuality AssuranceFull-time
Job Responsibilities
- Lead, coach, and support a small hardware quality test team, likely including one Hardware Test Engineer and multiple Hardware QA Testers
- Serve as a hands-on technical contributor by developing, executing, and reviewing hardware test plans for new and existing products
- Assign and prioritize daily test activities, lab work, data collection, troubleshooting, and reporting across the team
- Train, mentor, and provide technical guidance to engineers, testers, technicians, and lab personnel
- Review test data, defect findings, failure analysis, and documentation to ensure accuracy, consistency, and completeness
- Analyze materials and data, conduct tests, troubleshoot issues, monitor performance, and ensure quality control during product development stages
- Develop and improve methods of testing, including repeatable test procedures, fixtures, jigs, and data collection processes
- Develop test plans for thermal, humidity, vibration, shock, drop/tumble, HALT/HASS, accelerated aging, durability, reliability, and other product qualification testing
- Conduct and lead root-cause analysis through Eight Disciplines (8D), fishbone analysis, 5-Why, or similar methods to drive corrective and preventive actions
- Utilize quality engineering tools and techniques such as gage R&R, SPC, DOE, Cp/Cpk, correlation analysis, and design for reliability to improve product quality and reliability
- Communicate and present defect, failure, risk, and opportunity data to cross-functional teams
- Collaborate with Engineering, Product, Manufacturing, Supplier Quality, Operations, and Contract Manufacturing teams to validate designs, manufacturing lines, and product readiness
- Analyze and recommend product readiness at EVT, DVT, MPQ, MP, and other development gates
- Support Product Risk Analysis activities, including DFMEA, PFMEA, NUDD, Lessons Learned, and high-risk item tracking prior to validating final designs
- Support QA concerns in meetings with cross-functional and project teams
- Maintain test equipment, lab organization, inventories, test supplies, and calibration needs
- Help establish team best practices for documentation, test execution, data integrity, lab safety, and issue escalation
- Provide input on performance, development, workload planning, and team capability needs
Qualifications
- Bachelor's degree or higher in Mechanical Engineering, Material Science, Electrical Engineering, Manufacturing Engineering, or a related technical field
- Six or more (6+) years of post-graduate, hands-on technical work experience in hardware testing, quality engineering, reliability testing, manufacturing quality, or a related field
- Prior experience leading, mentoring, training, or supervising engineers, testers, technicians, or lab personnel
- Strong hands-on mechanical problem-solving and logical thinking skills
- Experience developing and executing hardware test plans based on product requirements, engineering specifications, and use cases
- Experience analyzing test data, identifying trends, troubleshooting failures, and communicating findings clearly
- Adequate self-starter, capable of working independently while making sound technical and business judgments
- Excellent interpersonal skills, including strong spoken and written English communication
- Ability to build strong cross-functional relationships and influence teams without direct authority
- Experience with engineering drawings, test documentation, and technical reporting
- Strong Microsoft Excel skills, including formulas, data organization, charts, and basic statistical analysis
- Understanding of sum, max, min, average, standard deviation, confidence intervals, and other basic statistical concepts
- Able to maintain high attention to detail, including while working on repetitive or long-duration test activities
- Able to lift up to 70 lbs
- Able to travel internationally up to 20% of the time (i.e. Malaysia, China and other locations where we manufacture machines which may be determined by business needs)