Associate Manager, Digital Commerce Operations

Responsibilities

• Own Launch Readiness & Operational Execution
• Serve as the operational lead for digital commerce launches, ensuring inventory, pricing, promotions, content, and customer experiences are accurately configured and ready for go-live across elfcosmetics.com, e.l.f. app and TikTok Shop.
• Cook up launch timelines and dependencies across Brand, Supply Chain, Master Data, Development, and Customer Service teams.
• Ensure operational readiness to support demand fluctuations, virality, promotions, and growth initiatives across direct-to-consumer digital channels.
• Conduct launch readiness reviews, staging validation, and smoke testing to ensure flawless execution across all customer touchpoints.
• Manage launch calendars, develop project trackers, and operational workflows to ensure teams remain aligned and informed.
• Maintain key performance metrics including order throughput, fulfillment SLAs, accuracy, shipping performance, and customer experience.

Requirements

• 3-5 years of experience in digital commerce operations, e-commerce, merchandising operations, project management, or related fields.
• Experience working with ShopifyPlus required, and TikTok Shop a plus.
• Strong understanding of product launches, promotional execution, inventory management, and operational workflows.
• Advanced Excel and spreadsheet management skills; experience with Power BI or reporting tools preferred.
• Exceptional organizational, communication and project management skills with the ability to manage multiple priorities simultaneously.
• Strong problem-solving skills and attention to detail; steady under pressure and execution at speed.
• Excellent communication and cross-functional collaboration abilities.
• Experience in beauty, consumer products, retail, or direct-to-consumer businesses preferred.