Associate Manager, Digital and Technology Ops (On-prem)

On-Premise Channel Management

Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.

Technology Management

Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like Digital Menu Boards and Kiosks.

Performance Monitoring

Continuously analyze performance data to identify opportunities for improvement and optimize operations.

Collaboration

Work closely with cross-functional teams to align on-premise operations with overall business objectives.

Digital Platform Commercialization and Integration

Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth, and improve the customer experience.

Qualifications

• Bachelor’s degree in business, Engineering, Technology, or a related field preferred.
• Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
• Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
• Strong project management and analytical skills.
• Excellent stakeholder management, communication, and collaboration skills.
• Experience with FOH and BOH technologies, digital menu boards, and kiosks.
• Ability to manage multiple projects and drive technology performance improvements.

Pay

$99,200 to $105,030 annually + bonus eligibility.