Associate Manager, Customer Delivery

About the role

Join Altria's Technology & Corporate Development organization and play a key role in translating business priorities into scalable delivery solutions that support trade programs, sales execution, and customer engagement across the business!

Responsibilities

• Engaging with business customers to translate promotional strategies into prioritized business and technology delivery initiatives.
• Collaborating with business, sales, operations, and technical groups to understand program objectives, workflows, and user needs.
• Converting business requirements into clear user stories, delivery plans, and actionable work items for delivery teams.
• Supporting the delivery and ongoing improvement of systems, data, and processes that enable promotional program execution and tracking.
• Aligning trade program delivery priorities with technology capabilities, operational requirements, and business objectives.
• Cooking across customer delivery and enterprise technology teams to ensure successful execution of promotional initiatives.
• Analyzing data, business processes, and operational performance to seek opportunities for optimization and continuous improvement.
• Driving Agile delivery practices that enhance execution, clarity, customer engagement, and business outcomes.

Requirements

• Bachelor's degree in Business, Information Systems, Technology, Supply Chain, Marketing, or a related field, or equivalent combination of education and experience.
• 5+ years supporting business, operations, technology, customer delivery, or related initiatives.
• Experience working within Agile delivery environments and applying project management principles to drive successful outcomes.
• Deep technical proficiency capable of bridging business objectives and technology-enabled solutions.
• Expertise in SQL and experience performing data manipulation, analysis, and reporting activities.
• Knowledge of trade promotion processes, customer delivery operations, or commercial execution programs; Trade Promotion Management (TPM) experience is preferred.
• Superb communication and collaboration skills demonstrating influence and effective partnership across multi-functional teams.
• Strong prioritization skills, attention to detail, and the ability to lead multiple priorities in a fast-paced environment.

Qualifications

• Proficiency in aligning business objectives with technology delivery while driving continuous improvement across trade program operations.

Skills

• SQL
• Data manipulation, analysis, and reporting
• Trade promotion processes
• Customer delivery operations
• Agile delivery practices

Benefits

• Flexible and remote work options
• 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek
• Annual merit increases and performance bonus
• 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Paid parental and bonding leave for life’s biggest moments
• Comprehensive medical, dental, and vision coverage for you and your family
• Professional development stipends
• Volunteer days
• Shared commitment to making a difference

Pay

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

Schedule

Average hours per week: 40