Associate Manager Clinical Support

Provides supervision, leadership, and line management of the Clinical Support team. Ensures clinical trials are conducted according to ICH GCP guidelines, local regulatory requirements, Novotech/client SOPs, and the Project Agreement.

Responsibilities

• Line Management
  • Act as line manager for one or more assigned Inhouse CRAs; serve as a designated mentor to assigned clinical operations staff.
  • Ensure induction process is completed as per company policy for all line reports on commencement of employment.
  • Ensure line reports are aware and understand company policies and procedures appropriate to their position.
  • Meet regularly (in probation weekly, moving to a minimum of monthly) with line reports to review their workload, welfare, and developmental needs.
  • Set and agree written goals and objectives, perform annual appraisal interviews and end-of-probation appraisals; submit promotion requests to management as appropriate.
  • Ensure management is aware of line report performance progress and informed of any issues arising.
  • Ensure performance reviews take place in accordance with company procedures.
  • Maintain promotion and succession plan for own teams.
  • Review and approve leave requests for line reports in line with company policy.
  • Assist management team in resource management and recruitment, participate in interviews for potential new hires.
  • Actively seek feedback and monitor the quality of line reports' work on an ongoing basis.
  • Liaise with the Clinical Services management team, Learning and Development, and CRAs as necessary to address individual learning requirements for line reports.
  • Participate in activities of the Clinical Services department, including presentation at clinical team meetings and attendance at company meetings, contributing to the development of clinical processes and SOPs.
• Finance
  • Review and approve internal expenses within company policy.
  • Ensure staff utilisation levels are maintained.
  • Review and approval of timesheets of direct reports.
• Project Execution and Delivery
  • Work alongside line reports to understand regional project objectives and facilitate local project delivery.
  • Associate Manager may also perform or support billable responsibilities of an Inhouse CRA on assigned projects.
• General Responsibilities
  • Adhere to company policies, procedures, and guidelines and be quality-minded in performance of duties.
  • Identify areas of inefficiency and make recommendations for improvements.
  • Assist in the review and development of Novotech SOPs and guidelines.
  • Participate in activities of the clinical operations group, including coordination of and presentation at clinical team meetings.
  • Understand the responsibilities of Novotech as a service provider in the pharmaceutical industry.
  • Ensure all communications with external parties and the performance of the study team presents a positive professional image of the company.

Requirements

• Graduate in a clinical or life sciences, business administration, management, or related field.
• At least 3–5 years' experience in clinical research, including experience as an Inhouse CRA, CTA, CRA, or similar.
• Previous mentoring or staff supervision experience desirable.

Pay

$85,000 – $125,000. Salary offered will be based on candidate’s experience level.

Benefits

• Flexible working options.
• Paid parental leave for both parents.
• Flexible leave entitlements.
• Wellness programs.
• Ongoing development programs.