ASSOCIATE MANAGER

Duties & Essential Job Functions

• Makes telephone collection calls to delinquent customers and reports activities on each customer to the branch manager.
• Adjusts past-due payments for current slow customers.
• Makes written descriptions and appraises value of security and other collateral at customer's residence. Makes written comments regarding the condition of collateral. Makes written recommendations to branch manager for amount and term for loan (outside appraisals.)
• Affords assistance in answering telephone, posting customer payments, inputting new and refinanced loans into the loan software system, processing loan applications, and preparing refinance and delinquency mail.
• Affords assistance in setting up, planning, and delegating field visit activities with the assistant(s). Reviews and documents all field work completed by the assistant manager.
• Conducts training development exercises as directed by the Manager and District Supervisor.
• Prepares weekly and monthly reports.
• Maintains daily tabulation of delinquency report which is generated by the computer.
• Provides customer's credit experience to inquiring creditors.
• Affords assistance in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.

Qualifications

• Previous experience in collections or the finance industry is a plus.
• The Associate Manager must have knowledge of and successful use of computer skills.
• Willingness to travel and relocate is essential.
• The Associate Manager must be willing to take the role of the next available Managers position in any location that an opening arises.