ASSOCIATE MANAGER

About the role

As the Associate Manager, you support the General Manager in creating strategic plans and managing the execution of those plans to ensure a profitable business. Associate Managers are key decision makers in the absence of the General Manager, in addition to owning their duty of responsibility. Success is achieved through operational excellence, optimizing talent, and new ways of selling, while ensuring the highest level of brand integrity standards.

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location.
• Understand and educate your team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned to Ralph Lauren brand expectations by supporting the store vision.
• Assist in the creation of the store client development strategy and lead community outreach in your market.
• Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision.
• Drive networking and recruitment activities in your store market.
• Actively engage in ongoing talent development conversations, providing employees coaching, feedback, and learning opportunities.
• Maintain exceptional productivity standards through managing processes and store execution, including supporting inventory control and management to achieve store shrink goals.
• Champion the use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business results.
• Uphold all company policies and procedures.
• Provide feedback to the General Manager & District Director, identifying high-profit potential and category business trends for your store market.
• Ensure sales floor and all store standards exceed expectations at all times.
• Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas.

Requirements

• College Degree or equivalent a plus.
• Retail Management or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Business acumen.
• Strong planning and prioritization/time management skills.

Schedule

Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).