Associate Manager

About the Company

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren has developed a reputation and distinctive image across an expanding number of products, brands, and international markets. The Company's brand names—including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps—constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire communities within our company and those we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

About the Role

As the Associate Manager, you support the General Manager in creating strategic plans and managing their execution to ensure a profitable business. Associate Managers are key decision-makers in the absence of the General Manager and own their areas of responsibility. Success is achieved through operational excellence, talent optimization, and innovative selling techniques while maintaining the highest brand integrity standards.

Responsibilities

• Support the General Manager in analyzing business trends and strategic planning for your store location.
• Understand and educate your team on sales and profit performance tools and resources.
• Create a consistent customer experience aligned with Ralph Lauren brand expectations by supporting the store vision.
• Assist in developing the store’s client development strategy and lead community outreach in your market.
• Execute the talent strategy for your store, collaborating with the General Manager to build and develop a customer-centric team that delivers the store vision.
• Drive networking and recruitment activities in your store market.
• Engage in ongoing talent development conversations, providing coaching, feedback, and learning opportunities.
• Maintain exceptional productivity standards by managing processes and store execution, including inventory control to achieve shrink goals.
• Champion the use of new technology to support "New Ways of Selling" techniques and "More Ways to Shop" to drive business results.
• Uphold all company policies and procedures.
• Provide feedback to the General Manager and District Director, identifying high-profit potential and category business trends for your store market.
• Ensure sales floor and all store standards exceed expectations at all times.
• Create an inclusive environment aligned with Ralph Lauren’s core values and Cultural Focus Areas.

Requirements

• College degree or equivalent experience is a plus.
• Retail management or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Proven track record of success, including building and maintaining positive working relationships with customers, management, and co-workers.
• Strong business acumen and planning/prioritization/time management skills.

Schedule

Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, weekend shifts, overnight shifts, and travel as required.