Associate Manager
Club Monaco · New York, NY · 1 wk ago
ManagementFull-time
Position Overview
Essential Duties & Responsibilities
- Clienteling
- Create and foster a database of Club Monaco customers
- Implement a Personal Shopper Program
- Provide unsurpassed customer service at all times
- Implement a monthly outreach program to update client base as new product reaches the store
- Brainstorm ideas for in store events
- Partner with store management team and district manager to execute store events
- Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
- Implement a system to track monthly sales, number of inquiries, type of inquires, etc.
- Lead Product Knowledge sessions for store staff
- Communicate product and customer feedback to managers
- Assist the SM or GM with the following areas:
- Operational Duties
- Financial
- Human Resources
- Inventory Management and Marketing
- Visual Presentation/Store Maintenance
- Policy & Procedures
- Leadership Attributes
Experience, Skills, and Knowledge
- Minimum of 5 years retail management experience
- Computer proficiency with MS Office; Outlook, Excel, Word
- Excellent interpersonal skills supporting a team environment
- Excellent English communication - verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
- Transferability an asset and increases future opportunity on promotability
- Areas indicating leadership skills such as volunteer work
- Must be able to work shift standing and walking and be able to lift approx 20 lbs.
- Required to travel remote areas for business meetings
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.