Associate Manager, AIDM Analytics

About The Job

As the Associate Manager, AIDM Analytics on Taco Bell’s Digital Customer Intelligence team, you will champion data-driven strategies to elevate our digital customer experience. You will support and enhance existing analytics initiatives, turning insights into impactful business decisions, while ensuring analytics support is given to cross-functional partners (CRM, Ecommerce, Loyalty, etc.) for any technology or automation use cases. In addition, you will focus on creating and maturing analytics capabilities for AI-driven marketing, leveraging internal data models, and customer data platforms.

The Day-to-Day

• Collaborate with cross-functional partners (Campaign Analytics, CRM, Ecommerce, Loyalty, etc.) and tech partners to improve applied analytics, strategy, and learnings for our digital teams
• Drive technology implementation, data QA, and regression testing across several platforms and enable these technologies for cross-functional partners
• Own AI-driven marketing intelligence by providing analytics of changes in customer behavior and recommending strategies, insights and learnings
• Focus on expanding use-cases for AI-driven marketing, partnering with internal teams and external vendors to ensure applied learnings and clear path forward
• Enhance existing analytics processes by recommending new tools, methodologies, and best practices
• Oversee and manage comprehensive data QA processes, including regular audits, to ensure robust data governance and maintain high levels of data accuracy across all platforms

Lead Franchise Technology Engagement Activities

• Manage franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes
• Partner closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise-facing communications and engagement materials
• Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively
• Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio
• Develop executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders

Qualifications

• 6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles
• Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences
• Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments
• Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred
• Bachelor’s degree in Business, Communications, Technology, or related field, or equivalent years of experience

Benefits

• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Pay

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

Schedule

Hybrid work schedule and year-round flex day Friday