Associate, Logistics

About the role

Vivrelle is seeking an Associate, Logistics to play a critical role in its continued growth. Reporting directly to the Manager, Operations, this role will be responsible for Vivrelle's inventory and client experience, spanning the inbound and outbound teams, and is vital to supporting the large and growing member community. The operations team is the heartbeat of the company, serving as the final touchpoint before products reach members. The team carefully prepares each order, ensuring every product meets the highest standards of quality and condition through accurate shipping details, meticulous inspections, and thoughtful packaging. This position offers hands‑on experience with designer pieces and the opportunity to learn about quality standards, operations, and the inner workings of the luxury fashion industry.

Responsibilities

• Take part in the inventory lifecycle: receiving and organizing incoming shipments, accurately tagging and logging returned items, and maintaining up-to-date records across all tracking systems.
• Inspect products for damage, cleanliness, and quality standards, flagging items for repair or removal and updating the repair sheet as needed to prepare items for reactivation.
• Clean, pack, and prepare all member orders for shipment, ensuring items are in top condition and shipping labels are accurately created and applied.
• Communicate and escalate issues as needed, including missing parts, damaged items, and return‑to‑sender packages, while coordinating with internal teams to address order delays and prevent fraud.
• Handle RFID bag processing, including labeling, storage, and usage tracking, while maintaining a clean and organized workspace to uphold brand standards.

Skills and Qualifications

• Exceptional organization and attention to detail to ensure every item meets quality standards.
• A customer‑focused, brand‑conscious mindset.
• Positive, can‑do attitude with a willingness to take on challenges and contribute to smooth operations.
• Hands‑on, flexible approach, ready to step in wherever needed.
• Comfort working with technology in a fast‑paced, start‑up environment.
• 1–2 years of experience in fashion, luxury, or related operational roles preferred.

Perks and Benefits

• Opportunity to join an innovative brand reshaping luxury consumption.
• Medical, Dental and Vision Insurance.
• 401k Program.
• Parental Leave: 6–12 weeks fully paid (pending tenure).
• Citi Bike Membership.
• Kindbody Membership.
• Peloton & Talk Space membership discounts.
• WFH flexibility (30 days a year, use whenever!).
• 17 PTO Days.
• 7 Sick Days.
• Birthday PTO.
• Bi‑Annual Performance Reviews & Compensation assessments.
• Access to our luxury closet, of course 😉.

Vivrelle is an equal opportunity employer committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment decisions are based on qualifications, merit, and business need.