Associate Loan Servicing Representative

What You Will Be Doing

• Daily coding of individual accounts on "Core" system to track status of vehicle leases.
• Provide daily lease ending quotes (i.e. remaining term/balance to satisfy member interest in vehicle).
• Perform file maintenance on existing accounts as authorized (assumption of lease or change of ownership from Fusion to Credit Union).
• Report exceptions/findings daily and monitoring by contacting Fusion/Dealership or members to ensure proper resolution.
• Daily answering of member, third party, and staff inquiries pertaining to vehicle leases (i.e. assumption of leases, hardships, lease buyouts, etc.).
• Proper and timely communication/notification within the various departments within the Credit Union to ensure proper coding and processing of all lease accounts.
• Lease Portfolio monitoring to ensure the collateral/lease records are set up correctly to ensure 100% financial reimbursement to the Credit Union at the end of the lease.
• Daily processing of lease checks to purchase or satisfy member's interest in vehicle.
• Must follow escalation process in handling member inquiries and or problems and follow up with matters referred outside the department.
• Assist with member correspondence and requests where necessary.
• Process loan payments or payoffs as assigned when necessary.
• File and maintain consumer loans or mortgages to ensure proper updates to the member loan account on file as needed.
• Perform other duties, in addition to normal responsibilities, to help the overall workflow of the department, and other departments as assigned by the Team Leader or Direct Report.
• Periodically review tasks to identify streamlining opportunities.

What We Need From You

• Minimum two years in related lending servicing experience.
• P.C skills in MS Word/Excel required.
• Must have proven track record in these areas and be conversant with all applicable laws and regulations, Fair Lending Practices Act, and SCRA regulations.
• Must incorporate time management skills and maintain required performance expectations.
• Must be flexible and realize that working hours are subject to change.
• This position requires in office work performance. On occasion, and as approved by management sporadic remote work from home days may be allowed.

Work From Home and Hybrid Requirements

• This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York.
• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net).
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset).

Benefits

• Competitive compensation with paid training.
• Engaged Managers who value your input, are transparent, and provide coaching for your success.
• Professional Development with growth opportunities and a supportive learning environment.
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration.
• Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan.
• Comprehensive benefits including Medical, Dental, and Vision coverage.
• Employee Activity Groups that foster a sense of belonging and teamwork.
• Tuition Reimbursement and School Loan Repayment plans for Full-Time employees.
• Gym Reimbursement and Employee Wellness time off to support your health and wellness.
• Flexible PTO options that include vacation payout and sick time incentive payouts.
• Discounts on Employee Loans to help you create financial success.
• Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans.
• A CEO with brilliant vision and aspiration.