Associate Credit Representative

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

About the role

As an Associate Credit Representative, you will support basic accounts receivable (AR) related Credit/Collection functions for Ingram Content Group in our La Vergne, TN office. You will ensure efficiency, accuracy, and timely processing of transactions including order release, accounts receivable collections, accounts payable offsets, and reconciliation functions for assigned accounts. You will also learn AR, billing systems, various contracts, publisher websites, home-state tax requirements, and corporate procedures for various Ingram divisions.

Responsibilities

• Provides basic account management for assigned accounts, including daily order release, based on established guidelines.
• Monitors and updates customer account status and/or collection activity in the note system.
• Learns how to identify, draft, and submit credit review recommendations to management for consideration/approval.
• Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, or a past due balance prohibits the release of orders.
• Partners with management or other credit reps to evaluate customer records and recommends payment plans based on sales compensation, payment history, length of relationship, and reason for arrears.
• Contacts and reports on all customers/accounts with a past due balance of 31+ days monthly via a spreadsheet for management review (Aged Trial Balance).
• Accesses various databases for research and processing, including CyberSource, Web-Admin, Oracle, and Lightning Bug system.
• Handles credit card data, updates the customer/publisher website with credit card information, or initiates assistance as needed for the customer/publisher to navigate/update themselves.
• Learns to escheat unclaimed property per applicable state laws and prepares and mails escheatment letters.
• Interacts with various other departments including Client Services, Sales, Accounts Payable, Returns, and IT to resolve issues.
• May initiate third-party placements via their online system and acts as liaison between agency and management.

Requirements

• Bachelor’s degree in business, finance, or related field or directly related years of experience.
• 1 year of experience in a customer-facing role.
• 1 year of experience with Microsoft 365 including Word, Outlook, and Excel.

Pay

Hiring salary range: $18.35/hr – $22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Benefits

• Highly competitive compensation package with generous benefits beginning the first day of employment, including:
  • Medical, prescription drug, vision, and dental plans.
  • Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA).
• 10 vacation days and 10 sick days accrued annually, plus 3 personal days.
• 401K match, life and AD&D insurance, employee assistance programs, and group legal benefits.
• Wellness program with access to onsite gym and basketball court.
• Tuition reimbursement program for continued education.
• Financial and in-kind opportunities to engage with non-profits in your community, including:
  • Company match program for United Way donations.
  • Volunteer opportunities and in-kind drives for non-profits throughout the year.
• Game room with ping pong and foosball for breaks or brainstorming.
• Casual dress code.