Associate Learning & Development Specialist - Healthcare Call Center

About the role

The Associate Learning & Development Specialist at DST Health Solutions, LLC supports the design, development, and delivery of effective learning programs that enhance employee skills and knowledge, ultimately contributing to organizational growth and efficiency. This role assists in various aspects of the learning lifecycle, from needs assessment to evaluation, ensuring high-quality and impactful learning experiences.

Responsibilities

• Assist in conducting training needs assessments to identify skill gaps and development opportunities across various departments.
• Support the development and revision of engaging training materials, including presentations, participant guides, job aids, e-learning modules, and other instructional content.
• Cook up logistics for training sessions, including scheduling, material preparation, and communication with participants and instructors.
• Facilitate introductory training sessions or components of larger programs as directed.
• Administer and maintain the Learning Management System (LMS), including uploading content, tracking completions, and generating reports.
• Collect and analyze feedback from training participants to identify areas for improvement and measure program effectiveness.
• Collaborate with subject matter experts (SMEs) to gather content and ensure accuracy and relevance of training materials.
• Research and recommend new learning technologies, methodologies, and best practices to enhance the learning experience.
• Aid in managing vendor relationships for external training programs and resources.
• Support the overall L&D team in various administrative tasks and projects as needed.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related field.
• 1-2 years of experience in a learning and development, training, or human resources support role, preferably within a corporate environment.
• Basic understanding of adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Learning Management Systems (LMS) administration is a plus.
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated ability to learn new technologies and adapt to changing priorities.
• Prior experience in the healthcare or financial services industry is beneficial but not required.

Qualifications

• None specified

Skills

• None specified

Benefits

• Comprehensive total rewards package including medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
• Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
• Employees in this role may be eligible for consideration on an annual basis for equity awards such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.

Pay

• New Jersey: The expected hourly wage for the position is between 26.00 USD/hour to 26.00 USD/hour.
• New York: The expected base salary for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Washington: The expected base salary for the position is between 26.00 USD/hour to 26.00 USD/hour.
• California: The expected base salary for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Colorado: The expected base salary for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Maryland: The expected base salary for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Illinois: The expected hourly wage for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Massachusetts: The expected hourly wage for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Minnesota: The expected hourly wage for the position is between 26.00 USD/hour to 26.00 USD/hour.
• Vermont: The expected hourly wage for the position is between 26.00 USD/hour to 26.00 USD/hour.

Schedule

• Remote work option available.