Associate Learning and Development Specialist

Facility: Stevens Ctr; Location: Sioux Falls, SD; Address: 900 East 54th St N, Sioux Falls, SD 57104, USA; Shift: 8 Hours - Day Shifts; Job Schedule: Full time; Weekly Hours: 40.00

About the role

Facilitate new hire orientation as well as departmental orientation, employee competency training, annual regulatory training, and maintain required documentation of staff in assigned areas. Will be responsible for assisting with departmental quality assurance and process improvement. Provides remedial training as needed to improve quality results and ensure quality standards are being met. Involved with departmental quality program, targeted improvement strategies, employee satisfaction, and customer satisfaction data. Provides performance input on departmental staff regularly. Assists with service recovery efforts in the event patient service expectations are not met. Provides training and quality control to employees in designated departments. Customizes curriculum and develops training materials to ensure that organizational and stakeholder needs are met. Develops staff s skills to support learning. Has the ability