Associate, KYC Operations Analyst

About the Role

The KYC Operations Analyst (BSA/AML) supports the execution of Know Your Customer (KYC) and Customer Due Diligence (CDD) activities across settlement services, card programs, and retail banking. This associate-level role provides hands-on experience in KYC operations, focusing on customer onboarding, due diligence reviews, documentation quality, and risk identification in support of the Bank's BSA/AML compliance framework. The ideal candidate brings strong analytical skills, attention to detail, and a desire to develop expertise in KYC, AML, and financial crime risk management within a regulated banking environment.

Responsibilities

• Assist in the review of KYC onboarding packages for settlement services, card, and retail banking customers, ensuring completeness, accuracy, and compliance with internal standards and regulatory requirements.
• Perform initial and ongoing due diligence reviews, including Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for higher-risk customers, as required.
• Analyze customer information, ownership structures, and supporting documentation to identify potential risk indicators.
• Document findings clearly and consistently, ensuring alignment with KYC procedures, regulatory expectations, and audit standards.
• Maintain high-quality KYC files and supporting documentation to support regulatory exams and internal reviews.
• Conduct watchlist, sanctions, and adverse media screening in accordance with established procedures.
• Identify and document potential AML risk factors, typologies, and red flags, escalating issues as appropriate.
• Support program changes for existing customers across assigned business lines.
• Assist with data validation and remediation efforts as needed.
• Follow established KYC procedures and contribute feedback to support continuous improvement of workflows and controls.
• Assist with quality control activities to ensure KYC reviews meet internal standards and regulatory expectations.
• Escalate identified risks, data gaps, or documentation deficiencies to senior analysts or management with clear summaries and recommendations.
• Support process improvement initiatives by identifying inefficiencies and suggesting practical enhancements to improve accuracy and timeliness.
• Work collaboratively with internal stakeholders, including AML, fraud, operations, and business partners, to resolve KYC-related inquiries and obtain required documentation.
• Actively participate in training and development activities to build knowledge of KYC, BSA/AML regulations, and bank products.
• Contribute to team discussions by asking thoughtful questions and sharing observations to support team learning and consistency.
• Effectively prioritize daily work and manage multiple reviews simultaneously to meet established service-level expectations.
• Maintain organized workpapers and tracking to support transparency and accountability.

Qualifications

• Bachelor's degree in business, finance, law, or related field is required.
• 0–2 years of experience in compliance, risk management, or related fields; internships in financial services or fintech are a plus.
• Basic understanding of compliance and risk management principles, with a desire to learn.
• Strong organizational and analytical skills, with excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to manage time effectively, be self-sufficient, and prioritize multiple tasks in a dynamic environment.
• Proficiency in Microsoft Office Suite.

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients through a solid understanding of relationship banking. We offer a full range of services including loans, bill payments, card services, internet banking, and merchant processing.