Associate IT Support Technician

Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development, and manufacture of advanced sensing, network computing, force protection, electric power and propulsion, and other leading mission-critical technologies.

About the role

As an Associate IT Support Technician, you support and maintain in-house computer systems, desktops, and peripherals. This position is based onsite in Bridgeton, MO (St. Louis area), five days per week.

Responsibilities

• Support and maintain in-house computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
• Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
• Evaluate, prioritize, and respond to service requests with resolution.
• Perform analysis and diagnosis of routine PC problems for end users, and recommend and implement solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
• Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Monitor and test PC performance and provide statistics and reports.
• Perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Maintain communications with end users to ensure systems continually meet business needs.
• Under supervision, perform periodic system maintenance.
• Place vendor service calls when necessary to resolve hardware or software failures.
• Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system, and network.
• Generate metrics, project status reports, and operating status reports for management and team members.
• Provide service desk and technical support to users.
• Perform routine problem analysis and resolution design for systems and applications.
• Support, communicate, reinforce, and defend the mission, values, and culture of the organization.
• Maintain timely and accurate helpdesk records using the ticket management system.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Protect organization's value by preserving the confidentiality of information.

Requirements

• Understanding of current principles and practices of IT support and ability to work closely with users and other IT professionals to identify, analyze, and resolve system problems.
• Understanding of and/or experience in Help Desk functionality and IT maintenance procedures.
• Experience with consulting and/or customer service.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work independently as well as cooperatively in a team-oriented environment.
• Ability to successfully interact with other IT professionals and end-users.
• Strong analytic and problem-solving skills.
• Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers.

Pay

The salary range for this position is $23.00/hour - $26.00/hour. This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications.

Benefits

• Comprehensive health insurance (medical, dental, vision).
• Employer matching 401(k) retirement plan.
• Paid time off including vacation, holidays, and sick leave (including any state-mandated paid sick leave).
• Parental leave benefits.
• Tuition reimbursement and professional development support.
• Life and disability insurance coverage.
• Company contribution to a health savings account.
• Telemedicine.
• Legal insurance.
• Annual performance-based bonuses and equity awards (where applicable).
• Overtime pay for non-exempt employees.
• Wellness programs focusing on physical, emotional, and financial well-being.
• Flexible work schedules with the 9/80 program.
• Community service hours.

*Some employees are eligible for limited benefits only.