Associate IT Support Engineer

Responsibilities

• Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
• Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
• Resolve hardware, software, and system access issues in a timely manner.
• Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Cook up with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

Qualifications

• Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.