Associate IT Ops Specialist

About the role

Travelers is a property casualty insurer with over 170 years of history, committed to innovation and collaboration. This position supports Host, Distributed, Network, Voice technologies or Print Center Operations in the Omaha, NE office. Target Openings: 1.

Responsibilities

• Provide support for at least one product and/or tool in Host, Distributed, Network, Voice and Printing environments.
• Resolve incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products/tools with direction from senior specialists/management and escalate when necessary.
• Provide quality customer service to IT Operations, the broader IT organization, and business customers.
• Provide technical assistance to senior team members when complex problems are escalated.
• Execute changes relating to Host, Distributed, Network, Output Processing or Voice: product database administration, hardware/software installations, upgrades, removals, reconfigurations, repairs, and/or re‑cabling.
• Lift up to 40 lbs, climb ladders, run cables, and work in tight crawl spaces.
• Position may be in a 24/7 operation requiring alternative work schedules and on‑call support.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1 year experience in at least one of the technologies: Distributed, Network, Host, and/or Voice.
• Prior technical experience in operations.
• Ability to work independently and be a self‑starter.
• Applicants must be authorized to work for any employer in the U.S.; the company does not sponsor H‑1B, TN, or STEM OPT petitions.

Qualifications

• Experience with Office Suite (Word, Outlook, Excel, PowerPoint).
• Proficiency in at least one product, tool, and/or process in one discipline.
• Working knowledge of output processing, printing, assembly, USPS pre‑processing, output quality, and document integrity control systems.

Skills

• Able to resolve routine problems with some supervisory direction.
• Strong written and oral communication skills; works well in a team environment.
• Adapts to changing priorities and completes routine tasks within established timelines.
• Continuous improvement mindset: presents ideas to automate manual processes for improved processing integrity and environmental stability.
• Fundamental working knowledge of the assigned business area and how IT impacts specific business areas.
• Ability to initiate solutions to routine technical problems, resolve less complex problems in at least one discipline, and escalate per established procedures.

Benefits

• Health insurance for employees and eligible family members (spouses, domestic partners, children) effective first day of employment.
• Retirement: Travelers matches 401(k) contributions dollar‑for‑dollar up to the first 5%