Associate Interpreter- Full Time- Day

About the role

The Language Services Associate Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role primarily works on admission, registration, and supports the clinical team to bridge linguistic and cultural barriers, ensuring appropriate communication, delivery of healthcare, and support services.

Responsibilities

• Assists patients, families, and providers to engage in open and clear communication.
• Provides accurate oral interpretation services for non-English speaking patients and families.
• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff, and all visitors.
• Consistently maintains a high level of confidentiality and non-bias behavior.
• Utilizes the appropriate standards and approach to the interpretative process.
• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting.
• Communicates observations affecting compliance to the healthcare team.
• Demonstrates the ability to work under pressure with diverse members of the team, patients, and families.
• Complies with established departmental policies and procedures.
• Provides customer relations services and comfort measures through initiating and maintaining effective communication with patients and/or their families.
• Responds to requests for non-clinical comfort needs.
• Handles challenging situations involving issues such as delivering difficult messages, including death and dying.
• Maintains an environment that promotes patient and personal safety.
• Assists in helping patients move through the hospital system.
• Performs other duties and/or projects as assigned.
• Adheres to HMH organizational competencies and standards of behavior.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to speak and write in English and another language fluently.
• Certification or qualification in medical interpreter training.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patients, families, providers, and interpreter.
• Demonstrated ability to relate to people in a warm and consistently friendly manner.
• Teamwork oriented, with a commitment to customer service excellence and a collaborative approach.
• Rotating schedule/shifts that may include weekends and/or holidays based on needs.
• Proficient computer skills, including but not limited to Microsoft Office and/or Google Suite platforms.

Qualifications

Certification or qualification in medical interpreter training is required.

Pay

Minimum starting rate of $24.34 per hour. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role and does not reflect the full value of the market-competitive total rewards package. The base compensation may vary based on factors such as labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding.

Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts, as well as performance-based incentives, bonuses, or commissions.

Benefits

HMH offers a comprehensive benefits package for full-time and part-time (20+ hours/week) job positions, including:

• Health, dental, and vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits