Associate Interpreter - Full Time - Day

Responsibilities

• Aids patients/families and providers in open and clear communication.
• Provides accurate oral interpretation services for non-English speaking patients and families.
• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff, and all visitors.
• Maintains a high level of confidentiality and non-bias behavior.
• Utilizes the appropriate standards and approach to the interpretative process.
• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting.
• Communicates observations affecting compliance to the healthcare team.
• Demonstrates the ability to work under pressure with diverse members of the team, patients, and families.
• Complies with established departmental policies and procedures.
• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families.
• Responds to requests for non-clinical comfort needs.
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
• Maintains an environment that promotes patient and personal safety.
• Assists in helping patients move through the hospital system.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to speak & write in English and other language fluently.
• Certification or qualification in medical interpreter training.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers, and interpreter.
• Demonstrate ability to relate to people in a warm and consistently friendly manner.
• Teamwork oriented, commitment to customer service excellence, and collaborative approach required.
• Rotating schedule/shifts that may include weekends and/or holidays based on needs.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
• Certification or qualification in medical interpreter training.