Staff Interpreter - Full Time - Day

About the role

The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.

Responsibilities

• Assists patients/families and providers to engage in open and clear communication
• Provides accurate oral interpretation services for non-English speaking patients and families
• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors
• Consistently maintains a high level of confidentiality and non-bias behavior
• Utilizes the appropriate standards and approach to the interpretative process
• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting
• Communicates observations affecting compliance to the healthcare team
• Demonstrates the ability to work under pressure with diverse members of the team, patients and families
• Complies with established departmental policies and procedures
• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families
• Responds to requests for non-clinical comfort needs
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying
• Maintains an environment that promotes patient and personal safety
• Assists in helping patients move through the hospital system
• Other duties and/or projects as assigned
• Adheres to HMH Organizational competencies and standards of behavior

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
• Minimum of one year of experience as an interpreter
• Ability to speak English and other language fluently
• In depth knowledge of medical terminology, and successfully pass a medical terminology course
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter
• Demonstrate ability to relate to people in a warm and consistently friendly manner
• Teamwork oriented, commitment to customer service excellence and collaborative approach required
• Rotating schedule/shifts that may include weekends and/or holidays based on needs
• Excellent written and verbal communication skills
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms

Preferred qualifications

• Associate's or Bachelor's Degree
• Certification or qualification in document translation

Required certifications

• Certification or qualification in medical interpreter training

Pay

Minimum rate of $25.77 Hourly