Associate Inside Sales Representative

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson, established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

About the role

As an Associate Inside Sales Representative, you will service customers by handling all types of customer problems and requests, as well as processing orders. You will receive training on our products to answer customer questions.

Time allocation:

• Answering phones and providing customers with requested information including pricing and ship dates, and inputting orders into the computer (80%)
• Providing technical help when able (20%)

Requirements

• High School Diploma or General Education Degree (GED) is required
• Customer service experience a plus
• Proficiency with Outlook, Excel, MS Word, and similar computer programs
• Able to consistently demonstrate reliable, punctual attendance
• Able to add, subtract, multiply, and divide whole numbers, fractions, percentages, and decimal equivalents
• Able to read and write simple correspondence and follow instructions
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to quickly and effectively solve customer problems
• Able to communicate one-on-one, in small group settings, and in a team atmosphere

Essential Functions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, talk, and hear; sometimes walk and stand
• May occasionally push or lift up to 25 lbs

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

Pay

$19.38 - $29.09 / hour

Benefits

We provide a wide range of benefits for eligible full-time employees including:

• Quarterly bonuses or commission, paid on a quarterly basis
• Medical, dental, vision
• Retirement contributions
• Employee stock purchase and bonus plans
• Pay for holidays, vacation, sick days, funerals, and jury duty
• Years of service awards
• Employee discounts
• Employee referral bonuses
• Charitable contribution matching
• Education reimbursement

View benefit plan details here.

Schedule

This is a full-time, non-exempt position located in Columbus, OH. Relocation is not available for this position.

This job does not normally require travel, but it may come up for training purposes.