Associate Infrastructure Engineer

About the role

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand—you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired, and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead, and help create feel-good moments every day.

This role serves as a key liaison between business teams, technology partners, payment service providers, and processors to ensure secure, reliable, and efficient payment operations. It supports both card-present and card-not-present payment environments, including retail point-of-sale, eCommerce, mobile payments, gift cards, digital wallets, and emerging payment capabilities.

Responsibilities

• Support payment technologies across retail stores, digital commerce, mobile, and omnichannel experiences.
• Partner with payment processors, gateways, and service providers to resolve production issues and support new payment capabilities.
• Participate in implementation, certification, and testing activities for new payment methods, processors, terminals, and payment technologies.
• Monitor and diagnose payment processing issues, transaction failures, authorization declines, settlement discrepancies, and processor-related incidents.
• Support payment-related projects and critical initiatives across stores and digital channels.
• Analyze payment data and transaction flows to identify trends, issues, and opportunities for operational improvement.
• Support store openings, payment device deployments, and payment infrastructure changes.
• Participate in on-call support rotations for critical payment systems.
• Assist with compliance activities related to PCI DSS and payment security requirements.
• Other duties as assigned.

Requirements

• 3–5 years of experience supporting payment technologies, payment operations, or payment processing environments.
• Knowledge and understanding of payment processes, related systems, and PCI DSS standards.
• Experience working with a Payment Gateway provider; experience with Aurus is a plus.
• Familiarity with major card brands including Visa, Mastercard, American Express, and Discover.
• Knowledge of gift card processing and alternative payment methods.
• Experience with the integration and enablement of payment terminals to process payments.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Knowledge and experience of EMV, P2PE, and understanding of POS hardware connectivity to payment gateways.
• Experience working in a fast retail, eCommerce, or omnichannel environment.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• Robust medical, pharmacy, dental, and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount.
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
• Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family-building benefit, childcare discounts, and home, auto, and pet insurance.
• Tuition reimbursement and scholarship opportunities for post-secondary education programs.
• 40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.