Associate Implementation Project Manager

About the Role

The Associate Implementation Project Manager provides overall leadership and coordination of the implementation process as part of the onboarding of new customers or the migration of existing customers. This role ensures the customer solution experience is executed smoothly and aligns with both customer expectations and Karmak goals. Strong customer service skills are essential.

Responsibilities

• Define and maintain implementation processes, manage the implementation lifecycle, and identify gaps in the process for correction.
• Drive customer onboarding projects toward successful completion, ensuring accountability to all stakeholders (internal and external) for status reporting and goal resolution.
• Communicate clearly with Customer's Module Champions to understand expectations, gather feedback, and translate requirements into actionable items for implementation.
• Map timelines and schedules to meet project targets and lead the implementation team in planning a superior onboarding process for every new customer.
• Provide coordination and leadership to team members tasked with installation, configuration, data migration, training, and consulting (if sold).
• Identify and communicate project risks and roadblocks, working closely with operations managers to ensure timely resolution.
• Manage the onboarding schedule to meet customer needs while maximizing company revenue.
• Coordinate and communicate with all stakeholders to ensure the schedule is workable and followed.

Requirements

• Previous project management experience or formal training is preferred.
• Superior communication and organizational skills.
• Ability to collaborate well with internal team members and customers.
• Ability to complete work assignments thoroughly, accurately, professionally, and on time.
• Must handle multiple assignments and adjust work pace for emergency or rush tasks.
• Experience working with customer organizations managing process and organizational change.
• Must display initiative, embrace accountability, and enjoy team leadership and change management.
• Technical aptitude and working knowledge of Excel, Outlook, Word, and Karmak’s project management tools.
• Good customer service and relationship management experience and skills.
• Ability to recognize priorities and inject urgency where required.
• Detail-oriented with a strong sense of personal accountability and ownership for work items and customer success.