Associate Implementation Manager

This opportunity is located in New York, NY, and requires working from our office four days a week.

About the role

This is an entry-level role built for someone ready to take things on and grow fast. You'll be embedded in a fast-moving implementation org, supporting clients and internal teams through onboarding, approval, and early adoption. You'll work cross-functionally to ensure a seamless experience from pre-sale through ongoing support, and you'll do it with an AI-first mindset, leaning on modern tools to work smarter, not harder.

Responsibilities

• Drive Efficiency with AI - Approach every task with an AI-first mindset. Look for opportunities to leverage AI & Automation Tools to automate data collection, streamline workflows, and reduce manual lift.
• Project Execution Partnership - Partner on projects to plan, schedule, and manage project timelines from kickoff through portfolio go-live. Facilitate recurring project management meetings, build bespoke implementation plans tailored to client goals, and ensure each project lands on time, within scope, and against the right outcomes.
• Handle Varied Scope - Move between data onboarding, client-specific implementation plans, and internal projects without losing momentum. You'll juggle multiple priorities and know when to ask for help versus push through.
• Cross-Functional Collaboration - Work closely with Sales, Solutions, Customer Success, and Support to ensure a consistent client experience from pre-sale through ongoing support.
• Develop Toward Client Mastery - Actively participate in internal team strategy and project management meetings to hone “VTS Best Practices” toward managing client expectations and milestones, with a clear path to owning your own accounts.

Requirements

• AI Forward - You've used LLM and/or automation tools like n8n, Cursor, or similar to automate or accelerate your own work, even on personal projects.
• Structured Thinker - You turn ambiguous problems into organized plans. You're comfortable with spreadsheets, models, and data, and you ask the right questions before jumping into execution.
• Strong Communicator - You can write a clear status update, run a 30-minute client call with minimal guidance from a senior IM in the room, and know when to escalate.
• Multitasker - You thrive in fast-paced environments and can juggle multiple internal priorities without dropping the ball.
• Growth-Oriented - You're looking for a foot-in-the-door role where you can master the product internally before eventually leading your own client accounts.

What Success Looks Like

• First 6 months: You've shadowed senior IMs across the full implementation lifecycle, taken ownership of data onboarding for at least one client, and built or contributed to at least one AI-driven workflow that saves the team measurable time.
• First 12 months: You're running smaller client implementations independently, facilitating client meetings without a senior IM, and recognized cross-functionally as the go-to for at least one part of the implementation process.

Benefits

• Competitive compensation and equity packages.
• Comprehensive health benefits (including dental and vision).
• Pre-tax commuter benefits and a 401(k) plan.
• Flexible PTO policy and generous family leave program.
• Quarterly happy hours, wellness events, clubs, and team lunches.
• Education stipend for continuous learning.
• Executive coaching and career development programs.

Pay

The base salary for this role will range between $65,000 and $90,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography.

About VTS

VTS is the only AI-driven technology platform enabling intelligent real estate by unifying industry professionals, investors, and their customers at scale. In 2013, VTS revolutionized commercial real estate leasing operations with what is now VTS Lease. Today, VTS AI is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by the real estate industry globally.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through the platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE.